Terms & Conditions

1. IMAGES AND SIZING OF PRODUCTS

1.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer will display the colours accurately or reflect the colour of the Products. The Products that are delivered to you may vary slightly from those images.

1.2 Although we have made every effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our site are approximate only.

2. OUR PRODUCTS AND SERVICES

2.1. We continuously develop our Products and we therefore reserve the right to amend the specification of Products without prior notice in relation to future sales.

2.2. The measurements of all Products made by us will be as accurate as possible but are approximate, and you should allow + or - 10mm.

2.3.  A Made to Order, is an order for a Product, configured by you from options selected by you on our web site.

2.4. A Bespoke Order is an order for a Product custom made to your specifications and / or requirements (e.g. using your own material and/or measurements). If we are making the product to measurements you have provided, you are responsible for ensuring that these measurements are correct. Our Products are hand made by skilled craft persons and the final dimensions of the finished Product will be within +or -10mm of the provided measurements.

2.5. It is your responsibility to check all the details on the order form are correct, including the exact specifications of the Products and delivery details.

3. PRODUCT SPECIFICATIONS

3.1. Most of our Products have natural wood exposed. As with all natural materials, wood will change with age and exposure to sunlight.

3.2. Fabric batches may vary. Most of our fabrics are created from natural materials, and thus, unlike man made products, there can be slight variations between batches. The most common variation is that of colour, although the actual variation is often almost negligible or very slight. Some fabrics will be more affected than others.

3.3. Whilst we endeavour to make all your order from the same batch, we cannot guarantee that subsequent orders will match your original order.

3.4. We cannot accept any responsibility for fading or discolouration caused by exposure to direct or indirect sunlight.

3.5. After delivery, we cannot accept any responsibility for fading or discolouration, due to exposure or contact with any chemicals sprayed nearby or applied directly.

4. PRICES OF PRODUCTS AND PAYMENTS

4.1. The price of any Product will be as quoted on our site, except in cases of obvious error.

4.2. The price of any Product may change from time to time, but changes will not affect any order we have accepted.

4.3. The price of a Product includes VAT but excludes any delivery costs, which where applicable will be added to the price of the Products and set out as part of the total amount due during the ordering process.

4.4. To see the relevant delivery charges for a product, please refer to our Delivery page on our website. If you live outside the UK, please note that the price you see on our website may differ from what we charge you, due to, for example, differences in your country’s VAT rate.

5. ACCURACY OF WEB SITE

5.1. Every effort is made to ensure the complete accuracy of our website; however, some prices/details may change from time to time and it is possible that errors may occur. If we discover an error in the price of the Product(s) you have ordered, we will inform you as soon as possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order. If we are not able to reach you using the contact details you provided during the order process, then we may treat the order as cancelled and notify you of this by email. If an order for Products is cancelled in accordance with this clause 5 and you have already paid for the Products, we will give you a full refund as soon as reasonably possible (and in any event within 30 days of cancellation).

5.2. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order acceptance, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

6. PRIVACY

6.1. We process information about you in accordance with our Privacy Policy. By submitting your personal information to us, you consent to such processing and you warrant that all data provided by you is accurate.

6.2. The Website uses cookies. For more information on which cookies we use and how we use them please see our Cookies Policy.

7. HOW TO PAY

7.1 We accept payment with the payment methods listed on our site. You must pay for the Products in full prior to manufacture and any applicable delivery charges in advance of delivery of the Products.

7.2 The contract for sale arises once we have (1) accepted the order, evidenced by a return email confirmation and; (2) received a valid payment or deposit in accordance with clause 7.1 (credit card charge, debit card payment details or bank transfer).

7.3 We are entitled to refuse the placement of any order.

7.4 By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.

8. RISK AND TITLE

8.1 The Products will be at your risk from the time of delivery.

8.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

9. WARRANTIES AND GUARANTEES

9.1 The provisions of this apply in addition to your statutory consumer rights in relation to faulty or mis-described goods. These rights are not affected by the guarantee. Advice about your legal rights is available from your local Citizens’ Advice Bureau of Trading Standards Office.

9.2 We provide the following limited warranties to the original purchaser of new furniture, subject to the limitations and exclusions stated below:

9.3 Frame: we provide a (3) year warranty on the frame of your furniture. While your frame is under warranty, we will repair or replace any part of it that is defective in material or workmanship. The decision to repair or replace any part of the furniture will be made at our discretion.

9.4 Timber: warranted against defects in materials and workmanship for a period of three (3) years.

9.5 For the first one(1) year after your purchase, we will be responsible for the delivery cost of defective furniture residing in the United Kingdom mainland to and from our factory. Starting Year (2) and continuing for the duration of the warranty, you will be responsible for the delivery cost of the furniture to and from our factory. For those outside the United Kingdom, you will be fully responsible for the transportation to and from our factory, including any damage that could be caused.

9.6 This warranty does not cover fading caused by stains from spills including but not limited to acids, solvents, dyes, ink, paint, other corrosive chemicals, bodily fluids, exposure to sunlight, bright light, or extreme heat. Use of any aftermarket soil or leather protector not approved by us in writing will void this warranty.

9.7 These warranties and guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water, heat or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, damage by animals generally or theft, or accidental damage or loss caused by a third party.

9.8 Limitations and Exclusions – For those outside the United Kingdom mainland, you will be fully responsible for the transportation to and from our factory, including any damage that could be caused. This warranty only covers new furniture and furniture sold on our Outlet. New furniture is furniture purchased new or from the Outlet from us by the original purchaser. It excludes floor samples or furniture sold as “AS IS”, and all furniture sold by an unauthorised Retailer,

9.9 Proof of Purchase and Warranty Start date: To make a warranty claim you must have the original purchase receipt or a copy thereof. This warranty commences on the date of delivery.

9.10 To initiate a warranty claim, a return, or report a product damaged in transit, please contact us at enquiries@rosemill.co.uk.

10. REFUNDS AND RETURNS POLICY

10.1 Our products are 'Made To Order' and we generally start the manufacturing process within 48 hours of us receiving the confirmed order and/or the required payment. Changes to the order may not be possible or may incur an additional cost. It is your responsibility to confirm the accuracy of any order for a Made to Order Product.

10.2 You have the right to cancel this contract and return 'Made to Order' Products at any time before delivery of the goods, or within 14 days from the day you receive your goods, subject to a 50% restocking charge. The restocking charge will be deducted from any amount refunded to you by us. If we have not delivered the product, we will also refund the delivery charge.

10.3 Bespoke Order Products are custom made to your specification and cannot be cancelled, either before or after delivery. A Bespoke Order Product may not be returned and cannot be refunded, unless it is defective or has been accidentally damaged by us in the delivery process.

10.4 If you wish to return the goods, we will apply a charge for the collection of the goods which will be equal to, if not more than the original delivery charge paid by you. We will collect the goods from the UK mainland address to which we originally delivered the Products. Alternatively, you can arrange to have the goods delivered to our main premises, but you will be responsible for all transportation costs and we take no responsibility for any damage that is incurred during the shipping process.

10.5 Products, residing in the UK mainland which are returned because of a manufacturing damage or fault will have no collection charge. However, all arrangements for their return must be agreed with us in writing. If you deem a product to be faulty, photographs must be sent to info@rosemill.co.uk in the first instance. We will contact you once we receive the photographs and arrange for the fault to be repaired.

10.6 In the event of you advising us that you have a fault with the Product, we reserve the right to repair or replace the Product. Depending upon the issue, it is often less of a disruption to you to send a technician to rectify the issue in your home, rather than collecting the furniture and bringing it back for repair and then redelivering. We will discuss this with you at time.

10.7 If you wish to exercise your right to cancel, please contact us.

10.8 Our Refund Policy does not affect your statutory rights.

11. DELIVERY

11.1 Our delivery charges may vary depending on the delivery address in mainland UK. You will be provided with a quote before placing your order, or any time at your request. You reserve the right to arrange your own delivery, but you will be responsible for all transportation costs and we will take no responsibility for any damage that is incurred during the shipping process.

11.2 We will notify you when your Products are available and will contact you to arrange a date for delivery to the address specified by you. You will be provided with an estimated delivery time slot approximately 24 hours before delivery once the delivery route has been planned.

11.3 You are required to take delivery on the date you have agreed with us. If you cancel the delivery later than 8am 2 days prior to your delivery date, we reserve the right to charge you for the cost of delivery in addition to the delivery cost you have already paid. If you are not available to accept the delivery when we arrive at your address within the agreed time slot, we reserve the right to charge you an additional redelivery fee and the cost of storing the Products until they can be delivered. This payment will be due before redelivery.

11.4 Time of delivery is not guaranteed in these terms and conditions. We will not be liable for any direct or indirect loss of profits or other financial loss or damage incurred by you through any delay.

11.5 We will deliver to your front door. It is your responsibility to carry products through into your property.

11.6 A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed has received delivery.

11.7 You are responsible for checking the condition of the Products delivered and must highlight any issues upon receipt with our delivery partner. We will agree appropriate means of rectifying the issues that are presented at this time.

11.8 Your Products will be constructed to the highest possible standards. Should you have any concerns prior to or following delivery please contact us on (+44) – 020 8305 5049 or email us at info@rosemill.co.uk

12. DISCLAIMER

Any samples, drawings, descriptive matter or advertising produced by the us and any descriptions, photographs or illustrations contained on our web site or in catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of any offer from us or have any contractual force

13. EACH OF THESE TERMS OPERATES INDEPENDENTLY

Each of the provisions of these Terms and Conditions operates separately. If any court or any other relevant authority decides that any of these paragraphs are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

14. UPDATING THESE TERMS AND CONDITIONS

We may modify or update these Terms and Conditions from time to time for reasons including: (a) changes in how our business operates; (b) changes in the legal or regulatory requirements that we must comply with; or (c) changes in how we accept payment from you. However, any order of Products by you will be governed by the terms and conditions available on our site at the time you place the order.

15. INTELLECTUAL PROPERTY RIGHTS

15.1 WE are the owners and the licensee of all intellectual property rights in this site, and in the material published on it. The works are protected by copyright laws and treaties around the world. All such rights are reserved.

15.2 You must not use any part of the materials on our site for any purposes without obtaining our written permission.

16. RIGHTS OF THIRD PARTIES

Any Contract made between you and us is only made between you and us. No third party will have any rights to enforce any of its terms.

17. TRANSFER OF OUR RIGHTS

We may transfer our rights and obligations under our contract with you to another organisation, and we will do our best to notify you in writing if this happens, but this will not affect your rights or our obligations under the contract. We will use reasonable endeavours to tell you in writing in this happens.

18. LAW AND JURISDICTION

These Terms and Conditions are governed by English law. This means that a contract for the purchase of Products made through our site and any dispute or claim arising out of or in connection with it will be governed by English law.

19. CONTACTING YOU

If we must contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

20. CONTACT US

If you have any queries about these Terms and Conditions, please contact info@rosemill.co.uk We’ll be here to help.